Rights and Responsibilities for Adult Clients

As a client, I have the right to:

• ....participate fully in all decisions regarding my program and the services that I receive.
• ....bring a parent, friend or advocate to a meeting with my Case Manager or any representative of Brain Injury Services of SWVA.
• ....expect that Brain Injury Services of SWVA will follow established federal and state guidelines regarding the release of personal information about me or my case.
• ....have the relevant procedures and forms explained to me by my Case Manager.
• ....have a copy of my case management plan and any amendments that are made to it.
• ....an annual review of my case management plan with my Case Manager to make certain that the goals and services listed in it are still appropriate.
• ....request changes to my case management plan in order to respond to any changes in my disability or other issues.
• ....disagree with the services I receive and discuss my feelings/problems with my Case Manager, the Program Director, then the Executive Director, in that order.
• ....file a grievance using the grievance procedures.
• ....receive services that are made accessible if I have a hearing, visual, or speech impairment.

As a client, I am responsible for:

• ....actively participating in the development of my personal goals in my case management plan.
• ....following through on agreements made in my case management plan and make satisfactory progress towards achieving my goal(s).
• ....keeping appointments or calling when it is necessary to reschedule or cancel a visit.
• ....offering information about my past and current situations.
• ....telling my Case Manager about changes in my life which may effect my services and/or goal(s).
• ....asking questions if I do not understand directions or information given to me.
• ....following through on financial obligations.
• ....actively participating in a treatment program if I have an alcohol or drug problem.

Non-Discrimination Policy:

Eligibility requirements for case management shall be applied without regard to sex, race, creed, and/or national origin. Reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) shall be provided to individuals served.